Support & Maintenance (SLA)

 

Feature / Metric
Standard Tier Enterprise Tier
P1 Critical Response (Site Down) < 2 hours < 15 minute
P2 High Priority (Major Bug) < 8 hours < 2 hours
P3/P4 Normal Request Next business day Same business day
Security Patches Applied within 10 days of release Applied within 48–72 hours
Performance Monitoring Daily synthetic checks 24/7 APM (New Relic / Datadog)
Growth & Advisory Monthly review Dedicated Growth Partner Program

  • Proactive Security & Compliance: We stay ahead of vulnerabilities by continuously monitoring Adobe Security Bulletins and rapidly deploying isolated, monthly security patches to safeguard your platform and maintain uninterrupted compliance.

    Maximum Uptime & Performance: Our round-the-clock monitoring of database queries, server loads, cron jobs, and third-party APIs catches and resolves potential bottlenecks before they ever impact your bottom line.